Vocal gamers who complained to the Better Business Bureau (BBB) have gotten Capcom’s rating of “A+” downgraded to a “B”.
Since Street Fight X Tekken came out in early March, Capcom has logged 33 complaints, 28 classified as “advertising/sales issues” and five as “problems with product/service” with the BBB.
Before Street Fight X Tekken, Capcom had only logged nine complaints in the last three years.
This is because of the 12 non-playable characters locked on-disc which Capcom says will be available at some later date with pay-as-you unlock through DLC.
Capcom has come out in defense of the practice stating that they have delivered an enormous amount of content for the asking price of the game and they’ve continued to defend themselves in the face of this downgrade with the same token.
The backlash for the on-disc DLC debacle as already pushed the company to remove the 12 pay-to-play characters from the PC version of the game.
Capcom has also stated that storing the characters on-disc also allows people to access those characters later without having heavy downloads taking up storage space on their hard drive. But it also saves Capcom fees associated in dealing with Microsoft and Sony when they have to upload to their digital storage spaces for users of their respective services.
